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I.          POSITION IDENTIFICATION

Work Unit:    IT/GIS Department

Current Classification:

Pay Grade:  14  (Range: $25.00 - $30.84)                           

Title:   Addressing Coordinator/HelpDesk Technician

Non – Exempt           Permanent Full Time                                  

Supervisor: IT/GIS Director

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II.         ASSIGNED DUTIES AND TASKS

Position Overview:

This position is also responsible for desktop support of all Park County and
City of Livingston employees using computers for their work assignments. To provide end-user technical support and desk-side assistance. The platforms supported are Microsoft OS and Office products, Dell Computers, Networked Printers, Smartphones and other mobile devices. Responsible for receiving inquiries and issues from users and to determine the root cause of incidents. To install, configure, troubleshoot, diagnose and resolve issues with PC’s, laptops, network connectivity, printers and peripherals. The holder of this position is the front-line support for desktop users with guidance from the Senior IT Technician. Also assists with phone system support.

Assists external customers with Rural Addressing needs including addressing structures under the guidance of the GIS Analyst, verifying addresses, and providing E-911 Structure Address Assignment documents for proof of address needs.

Applicant will gain an introductory understanding of GIS, including ESRI ArcPro and ArcGIS Online.

Under the general supervision of the IT/GIS Director this position performs a variety of routine technical IT related work and general Addressing coordination.

The split will be 75% HelpDesk and 25% Addressing.

Each duty listed below makes up a portion of the duties of this position and all other functions are included in Other Duties as Assigned. All duties below are essential functions unless otherwise indicated. Duties of the position are not all inclusive and subject to change.

 A.           GIS/RURAL ADDRESSING:

1. Assist customers with maps and addresses.
2. Enters attribute information into a database.
3. Produces reports and cartographic maps.
   
   

B.            HARDWARE REPAIR, MAINTENANCE, AND REPLACEMENT:

1. Responsible for the day-to-day reliable operations of the desktop help desk.
2. To interface directly with internal customers with a professional and positive demeanor with regards to desktop help and rural addressing.
3. To perform front line support for email and phone requests.
4. To handle printer deployments and resolving break/fix issues.
5. To manage PC relocation per Move/Add/Change requests.
6. To install and upgrade hardware and software.
7. To submit orders for parts.
8. Inventory and dispose of E-Waste products as needed.

C.       OTHER DUTIES AS ASSIGNED:

Perform a variety of duties as assigned by the IT/GIS Department Director. Continuing education in the field of GIS/GPS and IT hardware, software and/or methods is encouraged and with proper advance arrangements to do so, may be conducted on County time and paid for by the County. Such training must be approved by the supervisor and the Park County Commission.

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III.       KNOWLEDGE

This work requires knowledge of the principles, practices, and methods involved in the day-to-day maintenance of Addressing and IT systems within a county or municipal system.

Education and Experience

The minimum requirement for this position is a two-year Associates of Art (AA) degree in a related field or the equivalent of one year of on-the-job experience. Additional education and/or years of experience are highly desirable and the compensation level will be set adjusted accordingly. Must have a professional level of communication skills, the knowledge and ability to handle sensitive and confidential information on a daily basis. Must have the ability to multi task while providing good customer service. Work experience dealing with the public is preferred.

Must successfully clear a criminal background check.

IV.      ACCOUNTABILITY

This position is accountable for carrying out and coordinating standardized GIS/GPS and IT position practices, software instillation and maintenance practices and procedures by applying established criteria to problems, questions, or situations (e.g., system errors, etc.).  Requires the interpretation and application of well-defined administrative rules, regulations, and policies to recurring GIS/GPS and IT operations.

V.        CONFIDENTIALLY

The position requires handling non-public confidential information.  The person in the position acknowledges the confidential nature of non-public information regarding county employees and elected officials.  Consistent with applicable policies and guidelines, the person in the position will respect and safeguard the privacy of employees, elected officials and Park County and the confidential nature of information in accordance with Montana state law.  Without limiting the general nature of this commitment, the person in the position will not access or seek to gain access to confidential information regarding any past or present employees, elected officials, and Park County in the course of fulfilling job responsibilities.  The person in the position hereby acknowledges that the person understands that in this context, confidential information is considered all non-public information that can be personally associated with an individual. 

If in the course of executing job responsibilities, the person in the position accidentally accesses information that others might consider inappropriate for this position to access, the person in the position will notify the person’s supervisors of the date and time of the access.  If a question arises at a later time, it will be understood that the access was accidental.  The person in the position will not disseminate any such information.

By signing this Position Description, the undersigned hereby acknowledges reading and understanding this section regarding confidentiality and agrees to abide by the terms and conditions set forth herein.  Violation of confidentiality may warrant disciplinary action, up to and including, suspension, demotion or termination of employment

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VI.       INDEPENDENCE OF ACTION

The person in this position plans and carries out most assignments independently, and uses judgment and initiative to solve problems, such as troubleshooting software and system problems.  Work assignments require the person in this position to interpret and adapt agency guidelines to fit unusual circumstances and specific problems (e.g., the person in this position develops and recommends new processing procedures in response to identification of process inefficiencies, frequent errors, etc.).  Work objectives and priorities are defined by the supervisor.

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VII.      PERSONAL CONTACTS

This position has contacts with other county personnel, elected officials, department heads, county employees, vendors, and citizens in order to be responsive to questions and inquiries regarding information technology and GIS.

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VIII.     WORK ENVIRONMENT/PHYSICAL DEMANDS

           Work is primarily performed in a normal office environment, involving the occasional lifting of 35 pounds or more. There are situations where heavy electronic equipment is installed and removed from electronic cabinets and would require reaching into difficult places and enclosures to operate normal hand tools. Lifting of equipment over 35 pounds needs to be with assistance.

           The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.